FAQs

Eco-Tech offers a 180 or 365-day limited hardware warranty on all refurbished computers, monitors, and accessories, ensuring that each device has undergone rigorous evaluation, testing, and thorough cleaning to meet factory specifications by our Certified IT specialists. The warranty specifically covers defects in materials and workmanship, safeguarding customers against part-related issues.

Problems that result from:

• Upgrading the Operating System pre-installed to any other OS or installing incorrect, unverified system drivers resulting in OS system failure

• Usage such as running high-demand software such as 3D Rendering, or Video Games that the purchased computer system specifications does not support

• External causes such as tripping over power cables and causing power jack malfunctions or failures, accident, abuse, misuse, or problems with electrical power

• Servicing not authorized by Eco-Tech

• Failure to follow the product instructions or failure to perform preventive maintenance

• Problems caused by using accessories, parts, or components not supplied by Eco-Tech

• Products with missing or altered Service Tags or serial numbers

• Products for which Eco-Tech has not received payment or are being disputed

• Products damaged by misuse, abuse, riot, vandalism, theft, fire, flood, wind, lightning, freezing, power failure, power reduction, telephone failure or acts of Nature

• Cost of installation, removal or reinstallation of this product or any component of the product

• Purely cosmetic scratches, dents or other similar damages

When you purchase a refurbished computer from Eco-Tech, you can be certain that you’re getting a quality computer for a great price based on current fair market value. To make sure you know exactly what it is that you’re buying our team individually grade each computer based on cosmetic appearance.

Grade A - Slight Cosmetic Damage

• This may include very slight wear on keys, very slight marks or scratches on upper plastics or the chassis.

Grade B - Cosmetic Damage

• May include scratches to the chassis or upper plastics, loose hinges and minor structural damage which have been repaired.

Grade C - Noticeable Cosmetic Damage

• May include missing flaps or bezels.

• Any Missing parts will be stated on the product description.

Yes, all refurbished technology featured on our shopping page is available for in-person viewing at our showroom in Waterloo. You're welcome to visit during regular business hours to explore items of interest before making a purchase.

Please note: due to limited showroom space, viewings are limited to 15 minutes to ensure fair access for all visitors. To ensure an efficient experience, we recommend browsing our shopping page in advance and preparing a list of the products you’d like our team to demo for you.

Eco-Tech has a 7-day return policy for all products, requiring that items be returned in their original condition. A full refund is provided, minus a restock fee per unit, to account for the cleaning and reconfiguration efforts needed for returned products. While monitors require less effort to prepare for resale compared to computers, they still undergo cleaning and testing.

Restocking Fees per product:

• Laptop restock fee: $60 fee + any deemed damages deducted from refund amount.

• Desktop restock fee: $40 fee + any deemed damages deducted from refund amount.

• Gaming computer restock fee: $80 fee + any deemed damages deducted from refund amount.

• Monitor restock fee: $20 fee + any deemed damages deducted from refund amount.

Yes! Eco-Tech can significantly enhance your computer's performance at affordable rates. They specialize in adding more system memory and replacing old mechanical hard drives with faster SSDs or NVMe drives, while also cloning your original drive. These upgrades provide a cost-effective solution to improving your system's speed without the need for a full replacement.

For service details, please contact us for a quote.

Eco-Tech accepts Apple devices for no cost recycling, but does not sell or repair Apple devices, including iPhones, iPads, MacBooks, or iMacs, due to their long lifespan of 15 or more years and the specialized tools and knowledge required for upgrades, which makes them challenging for general repair services. Instead, Eco-Tech focuses primarily on non-Apple product sales and repairs.

No. Eco-Tech specializes in computer repairs exclusively, recognizing that the cost of repairing other devices often outweighs their replacement value. While replacement parts may be inexpensive, the labor involved in repairs can escalate costs, making it economically unfeasible for consumers. By focusing strategically on computer repairs, Eco-Tech is able to streamline their services and offer cost-effective solutions to their clients.

Yes, Eco-Tech offers affordable laptop screen repair services for most laptop brands, excluding Apple with the total cost typically around $200 due to the $150 price of the screen itself.

For service details, please contact us for a quote.

Absolutely! Eco-Tech is equipped to assist with your laptop troubles by offering a professional diagnosis for just $20.00. This service will help identify if the issue lies with the battery, charger, or the laptop itself. Additionally, if you need a replacement charger, Eco-Tech has refurbished options available at a lower cost than new chargers.

For service details, please contact us for a quote.

Yes, Eco-Tech can help with your crashing desktop computer by providing a professional diagnosis for just $20.00, which will determine if the problem is related to the storage device, memory, power supply, graphics card, or another component. If you require a replacement part, they also offer refurbished options at a lower price than new ones.

For service details, please contact us for a quote.

Yes, Eco-Tech provides a convenient service where their Certified IT Tech will come to your location within K-W for a fee of $120, which covers the diagnosis, transportation of your device to their Waterloo facility for extensive repairs, and its return once the repairs are complete; however, they do not service Apple products. Please be aware that this fee is solely for the convenience of the service, and the actual repair costs are billed separately.

For service details, please contact us for a quote.

At Eco-Tech, we do not purchase computers or offer trade-in services. Our focus on sustainability means we source all refurbished technology exclusively through donations and certified wholesalers. This approach reduces electronic waste, extends the lifespan of devices, and supports a circular economy—helping to lessen the environmental impact of the tech industry.

Eco-Tech specializes in specific products listed on their website and does not offer individual components like computer cases, heat sinks, cooling fans, cables, or any items not explicitly mentioned in their Products page.