FAQs

Yes, Eco-Tech can save you time and stress by helping you regain access to your Microsoft Windows system. Their friendly team of IT experts uses the right tools and know-how to get you back up and running quickly—so you can get back to work or play without the hassle, and at a price that makes sense.For service details, please contact us for a quote.

Yes! Eco-Tech can significantly enhance your computer's performance at affordable rates. They specialize in adding more system memory and replacing old mechanical hard drives with faster SSDs or NVMe drives, while also cloning your original drive. These upgrades provide a cost-effective solution to improving your system's speed without the need for a full replacement. For service details, please contact us for a quote.

Yes! Eco-Tech offers convenient on-site computer repair service for your home or office.Our certified IT technicians can help diagnose and resolve a variety of common computer and IT issues. Some of the problems we frequently help with include:Printer and network issues — For example, when a printer works normally for most computers on the network but one or more PCs cannot print to it.Critical computer failures — If an important computer suddenly stops working and requires a hard drive or SSD replacement, we can help get it back up and running.Windows login and access problems — If you have become locked out of your Windows computer or are unable to access your system, we can help troubleshoot the issue and determine the appropriate recovery options.Computer performance and software problemsNetwork and connectivity issuesDevice setup and troubleshootingFor locations within Kitchener-Waterloo (K-W), a $120 CAD service fee covers:A certified IT technician coming to your locationInitial diagnosis of the issueTransportation of your device to our Waterloo facility if more extensive repairs are requiredReturn delivery of your device once the repairs are completePlease note: The $120 CAD fee is a convenience and service fee. Any parts, repairs, or additional labour required are billed separately. We currently do not provide services for Apple products.For locations outside of K-W, a $40 CAD surcharge applies for every 15 km of round-trip travel distance from Eco-Tech. For example, if your location is 30 km round-trip, an additional $80 CAD surcharge applies, bringing the total service fee to $200 CAD, before any repair costs.For complete service details or to receive a quote, please  contact us.

Whether your laptop screen is cracked or physically broken, or the screen is intact but no longer displaying an image, we can help!Screen replacement services are available for non-Apple laptops only. We currently do not offer screen replacements for MacBook or other Apple laptops.For non-touchscreen laptops, replacement screens typically cost $150 CAD, plus a $60 CAD installation fee.Touchscreen replacements are more specialized and typically cost $250–$350 CAD for the screen, depending on the exact laptop model, plus a $100 CAD installation fee.Because screen prices vary by make and model, we recommend providing your laptop's make and model so we can confirm the exact replacement cost.

Due to increased global demand for memory and storage hardware—including demand driven by AI infrastructure—component prices have increased significantly since early 2026.A typical upgrade from a 1TB HDD to a new Kingston NV3 1TB SSD/NVMe drive costs $215–$230 CAD, depending on current market pricing, plus an installation fee starting at $40 CAD. Installation costs may be higher depending on the complexity of the computer, such as with gaming PCs.Smaller-capacity upgrades may cost less if your computer currently has a smaller HDD and does not require a 1TB replacement. Ask us about available options for your specific system.If you want to keep your existing operating system, applications, and personal data, we offer a drive cloning service for $60 CAD.Typical total:$270 CAD + HST — SSD/NVMe drive + installation$330 CAD + HST — SSD/NVMe drive + installation + cloningFinal pricing may vary depending on the computer, drive type, and specific upgrade requirements.

Absolutely! Eco-Tech is equipped to assist with your laptop troubles by offering a professional diagnosis for just $20.00. This service will help identify if the issue lies with the battery, charger, or the laptop itself. Additionally, if you need a replacement charger, Eco-Tech has refurbished options available at a lower cost than new chargers.For service details, please contact us for a quote.

No. Eco-Tech specializes in computer repairs exclusively, recognizing that the cost of repairing other devices often outweighs their replacement value. While replacement parts may be inexpensive, the labor involved in repairs can escalate costs, making it economically unfeasible for consumers. By focusing strategically on computer repairs, Eco-Tech is able to streamline their services and offer cost-effective solutions to their clients.