Eco-Tech Computer Repairs
Let us help repair your slow or broken computers!
Service Description
Eco-Tech offers computer diagnostic and on-site IT support for non-Apple desktops and laptops. Our on-site service also assists businesses with common printer issues, including printing, connection, setup, and configuration problems. Please note: Our on-site service focuses on non-Apple computers and common printer issues. We can also assist with basic connectivity issues, such as a computer being unable to connect to Wi-Fi or a printer being accessible from some computers but not others. Advanced networking, network infrastructure, router/firewall configuration, Wi-Fi dead-zone issues, NAS systems, and storage solutions are not included. Service Options $20 Standard Diagnostic (Up to 3 business days) – Non-urgent issues $40 Next Business Day Diagnostic – Priority assessment $60 Same-Day Diagnostic – Urgent assessment (drop-off before 12 PM) $120 On-site Support – Technician visit within K-W Important: The $20, $40, and $60 fees cover diagnosing the issue only. Repairs or additional technical work are billed separately at $50/hour, with a 1-hour minimum. Example: A $20 Standard Diagnostic plus 1 hour of labour would total $70 + HST. Booking Instructions Under "Select Service Type," choose Standard, Next Day, Same Day, or On-site Support. For On-site Support, the $120 fee covers the visit. Labour is billed separately at $50/hour with a 1-hour minimum. Select "Hourly IT Support – 1 Hr Minimum" under "Additional Options." Do not select a diagnostic option when booking On-site Support. If unsure how much time may be required, contact us before booking. We can provide a general estimate based on the issue, although actual service time may vary. For additional computers, select "Additional Desktop Computer" or "Additional Laptop Computer" under "Additional Options." For locations outside K-W, select "Outside of K-W." A $40 travel surcharge applies per additional 15 km outside our standard service area. For Linux OS Installation or Windows 11 25H2 Upgrade, select the applicable option under "Extra Services." Our IT team includes a CompTIA A+ and Network+ certified IT specialist with over 20 years of hands-on IT experience. Please select the correct options and quantities when booking to ensure accurate pricing and scheduling.
Cancellation Policy
Eco-Tech requires payment details to be collected upfront for all booking services to secure appointments due to increased no-shows, which disrupt operations by preventing the allocation of dedicated service time. Payment details are only used to charge in the event of a no-show or failure to attend a scheduled appointment. If the client attends their booking, no payment is processed through the booking system, and payment is collected in-store at the time of service completion. For all bookings, clients are required to provide at least 48 hours’ notice for any cancellation or rescheduling. Failure to provide adequate notice, including no-shows, may result in a $20 cancellation fee only. The full service fee will not be charged in cases of no-show or late cancellation. This policy is intended to support efficient scheduling and fair allocation of service time. We appreciate your understanding and cooperation in helping us provide consistent and quality service.
Contact Details
505 Dotzert Court, Waterloo, Ontario N2L 6A7, Canada
519-886-6801
sales@eco-techrecycling.com